Refund policy
Cancellation, Exchange and Return Policy
At Vital Core we strive to make online shopping a smooth and hassle-free experience.
We understand that buying online can be tricky without having seen the actual product firsthand. With that in mind, we happily accept returns and exchanges based on a few T&C's listed below:
Refunds/Exchanges:
You may return the goods within 30 days of the purchase date, provided you have the original proof of purchase/receipt and the item has not been used or damaged in any way. Any free promotional items must be included with the item/s being returned for a refund to apply.
If you require a refund, you must log a return within 30 days from the date purchased. The goods must be in the original packaging, unused & in resalable condition.
You can exchange the goods within 30 days from the date purchased. The goods must be in the original, unused condition.
6-month return for faulty goods:
If the product is damaged as a result of a manufacturing defect during normal wear within 6 months from date of purchase, we will offer an exchange or refund to the value of your order provided you produce proof of purchase.
We will not exchange any items if:
- Damaged by abuse or negligence (exposure to high heat, sharp object, etc.)
- Damaged by misuse or activities other than the intended purpose
- Not cared for according to the instruction labels.
Please note that the lifespan of any item is unique to each individual person due their usage/wear. Damage due to normal wear & tear will not be replaced.
Online Orders and Sales
Finality of sale and stock availability:
Final acceptance and agreement of sale for any orders placed on the Vital Core Store will only be indicated by the delivery of goods to you. Any communication from Vital Core confirming your order or payment will not deem a sale as accepted. Rejection of your order will be indicated by cancellation thereof and a refund will be processed for any amounts already paid for such orders.
How to Return a Product?
Returns Policy:
All returns must be accompanied by a receipt. If you don’t have your receipt, we will not be able to credit your purchase and the current price will apply. Goods need to be unused, in a re-saleable condition, and have all tags/labels still attached.
Customer Care Teams will arrange for the product to be collected by Courier.
Want an exchange?
1. We will arrange a courier collection and send you the exchange unit free of charge.
2. Customer Care Teams will arrange for the product to be collected by Courier. Place Product together with original swing tickets along with your completed returns document and original invoice in the box in which it was delivered in.
3. You may return an unwanted product to us, provided:
1. - Undamaged
2. - Unused
3. - In original packaging
4. - Original price tags attached
5. - Was purchased online at Vital Core
4. Once we have inspected and validated your return, we create the voucher with purchase price of the product within 8 days of return (or refund if that is your preference) We may refuse a return if the unwanted product is returned damaged, or not in a re-saleable condition or missing any accessories. Customer Care Teams will email the voucher code, in order for you to purchase.
5. Should you need assistance as to how to use the voucher code please do not hesitate to make contact with the customer care team
How are refunds processed?
1. Customers are entitled to return their purchase together with their original receipt within 30-days of purchase and receive a refund for the items returned.
2. Products will not be accepted for a refund or exchange after the 30-day period, unless due to a manufacturing fault.
Faulty or defective product?
The following will not be regarded as defects:
- Faults resulting from normal wear and tear
- Damage arising from negligence, user abuse or incorrect usage of the product
Which items cannot be exchanged or refunded?
- Product without original price tags attached
- Product that has been altered, washed, or abused.
How do I return an item I received as a gift?
1. Items may be exchanged for goods of the same value, provided the product is:
1. - Undamaged
2. - Unused
3. - In original packaging
4. - Original price tags attached
5. - Was purchased at a Vital Core
6. - The original gift receipt or purchase receipt must be presented